The fine print, in plain English.

This page covers the two things people ask us about most: what you’re actually buying for $999, and what the “5-hour-or-free” guarantee actually means. We tried to write it the way we’d explain it to a friend.

What you’re buying — the $999 assessment

A one-time written report (typically six to ten pages) plus a follow-up walkthrough call (about an hour) to talk through the recommendations. The intake interview itself, with Annie at (650) 772-6393, is free and happens before you pay anything; the $999 is for the report we build from that interview, delivered within 48 hours of payment. No subscription, no auto-renewal.

The 5-hour-or-free guarantee

We say on the homepage: “If the assessment doesn’t find at least five hours a week we can save you, it’s free.” Here’s how that actually works.

• “Hours saved” is the number we list in the report’s hours-saved estimate. It’s a good-faith estimate of recurring weekly time we believe the recommended tools can free up, based on what you tell us about your week and how similar tools have performed for other clients.
• If the total hours-saved estimate in your report is below five hours per week, write to support@aiforbiz.us within 30 days of receiving the report and we’ll refund the full $999. No follow-up sales pitch, no clawback.
• The estimate is just that, an estimate. We can’t promise you’ll actually save those hours, because that depends on you implementing the tools. The guarantee is on the estimate, not the outcome.
• To qualify, you need to complete the intake call and receive the written report. We can’t refund an assessment we never finished.

What happens if you skip the walkthrough

The walkthrough call is part of what you paid for, but it’s optional. If you don’t want to schedule it, the written report is still yours. If you want to schedule it later, write to support@aiforbiz.us and we’ll send times. We won’t keep your money for something we didn’t deliver.

Reschedules and cancellations

You can reschedule the walkthrough at no charge as many times as you need. If you change your mind after paying but before we’ve delivered the report, write to support@aiforbiz.us and we’ll refund the $999 in full.

Confidentiality

Everything you share with us — on the call with Annie, in the consultation form, or in any conversation after — stays between us. We don’t publish client reports, we don’t use your conversations to train any AI model, and we’ll sign an NDA before the first call if you’d like. The privacy details are on the privacy page.

AI Employees (from $5,000/month) — what’s different

AI Employees is a separate, ongoing service that we scope custom for each client after the intake call. There’s no contract and no card on file until we’ve agreed on scope; once we do, we send the monthly service agreement at that point. Pricing starts at $5,000/month.

Who you’re paying

AI For Biz is a DBA (“doing business as”) of TenSurf. Stripe receipts and card statements may show “AIFORBIZ ASSESS” or list TenSurf as the merchant. Same company either way.

Limits of liability

The assessment is advice and recommendations. Acting on it is your call. We can’t be responsible for how a third-party tool performs after you sign up for it, how your team chooses to use it, or business decisions made on the basis of the report. Our total liability under any version of this agreement is capped at the amount you paid us.

Changes to these terms

If we change anything material, we’ll update this page and the “Last updated” date at the top. Existing clients are governed by the version of these terms that was live when they paid.

Questions

If anything here isn’t clear, write to support@aiforbiz.us. A real person answers.